Returns and exchanges
14 days to return goods of good quality
If the purchased product does not match the color, size or other characteristics, please submit a return within 14 days of receipt.
Return Conditions
Goods are accepted subject to the following requirements
- The product has not been used - there are no signs of use, scratches, chips, or abrasions
- Preserved presentation and original packaging
- For feed and goods with sealed packaging - the packaging has not been opened
- Manufacturer's labels in place
- The document confirming the purchase has been saved
Items that cannot be exchanged or returned
According to the Resolution of the Cabinet of Ministers No. 172 of March 19, 1994
Return is possible only in the following cases:
- The product does not correspond to the order
- Expired date
- The packaging does not contain the required information: labeling, date of manufacture, composition, information about the manufacturer
How to issue a return
3 simple steps
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Write to us
Send an e-mail to info@wonderful.pet with the subject “return” or “exchange”, indicate the order number and phone number.
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Agree on the details
Applications submitted between 10:00 and 18:00 are processed within an hour. The manager will contact you and advise you on the most convenient way to send the goods.
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Send the product
By Nova Poshta to our address. After receiving and inspecting the goods, we will refund the money within 3 business days.