Delivery at the Wonderful.pet online store
Courier in Odesa
Same-day delivery for orders placed before 15:00
Nova Poshta
Across Ukraine — branch, parcel locker or door delivery
We ship the same day for orders placed before 19:00; delivery takes 1–3 business days depending on the region. Large volumes (30 kg and more) — we quote the cost separately.
Parcel lockers are for smaller parcels. Under Nova Poshta rules a locker takes parcels up to 20 kg and no larger than 40×60×30 cm. Bags of food, litter, carriers, cages and beds are shipped to a branch.
Pickup from our store
Odesa, Mala Arnautska St. 13
Before coming, please wait for the manager to confirm your order is ready. Opening hours: Mon–Sat 10:00–19:00, Sun 11:00–17:00.
Do I need to prepay?
In short — only when paying cash at Nova Poshta
You make the prepayment right after checkout on the secure WayForPay page (+2% payment fee). It counts towards your order total — on delivery you only pay the rest. If you need to prepay later, the “Pay deposit” button is in your account and in the order email.
How to pay
Chosen at checkout
- Cash or card on delivery (for Nova Poshta — with a ₴200 prepayment)
- Online by Visa / Mastercard, Apple Pay, Google Pay
- Pay in installments
- IBAN bank transfer — for companies and on request
What to do if your parcel arrives damaged
Check it right at the branch so we can help quickly
Inspect the parcel at the branch
Check the packaging before paying and signing. With cash on delivery Nova Poshta lets you inspect the contents.
Ask for a damage report
If the box is crushed or the item is broken or leaking, ask the staff to file a damage report and refuse the damaged item.
Call us before leaving the branch
Give us your order number and send photos of the damage — our manager will tell you what to do next.
We will arrange a replacement
Once the transport damage is confirmed, we will send a replacement or refund the damaged item.
If you collect the parcel without a damage report, it is very hard to prove the item was damaged in transit.
Returns and exchanges — see the page «Returns / exchange».
Delivery FAQ
When will my order ship?
Orders placed before 19:00 ship the same day. Later orders ship the next business day.
Is free delivery counted before or after discounts?
After: your order total including all discounts must be ₴1370 or more.
Is there a minimum order amount?
Yes — ₴320. This is the total for the items after all discounts and promotions, excluding delivery.
Can I check the item before paying?
Yes. With cash on delivery you can inspect the parcel contents at the Nova Poshta branch before paying.
Can I change the address after ordering?
Yes, until the order is shipped. Message or call us and the manager will update it.
What if I am not at home?
The Odesa courier calls in advance. At Nova Poshta the parcel waits for you for 5 days free of charge.
Do you deliver bulky items?
Yes — carriers, beds, cages, food bags from 20 kg are delivered to a branch or by courier. We quote the cost individually.