Delivery at the Wonderful.pet online store
Pickup in Odesa
Delivery to the store for pickup — 1–3 days (Mon–Fri)
Pickup is available with full payment of the order at: 13 Mala Arnautska St.
Opening hours: Mon–Fri 10:00–20:00, Sat–Sun 11:00–18:00.
The delivery fee is non-refundable.
Order before 15:00 with everything in stock at the store and you can pick it up the same day — free of charge.
Items are reserved for 72 hours. Before coming, please wait for the manager to confirm your order is packed and ready.
Wonderful.Pet courier
Delivery in Odesa and suburbs every day until 21:00 (timing and distance are agreed individually)
Delivery to the building entrance for loads up to 20 kg (carrying upstairs by arrangement).
Delivery is paid after the order is packed and before the courier leaves for your address. If the order is cancelled, the delivery fee is not refunded.
Minimum order for courier delivery — from ₴700.
Orders placed before 19:00 with everything in stock at the store are reserved for 72 hours.
Nova Poshta across Ukraine
Nova Poshta delivery takes 1–5 business days depending on the region
Parcel lockers are for smaller parcels: up to 20 kg, no larger than 40×60×30 cm, declared value up to ₴6,000.
Economy-class goods, oversized items (120×70×70 cm) and bulky items from 30 kg are shipped at the buyer’s expense.
Delivery times follow Nova Poshta’s terms.
Delivery terms
- We ship as fast as possible: orders placed before 19:00 with everything in stock leave the same day.
- For sale items and oversized pet supplies, free delivery terms and the delivery cost are calculated individually.
The store reserves the right to:
- refuse free delivery to a customer;
- change free delivery terms in force majeure circumstances when the free service cannot be provided.
Do I need to prepay?
Depends on the delivery method
You make the prepayment right after checkout on the secure WayForPay page (+2% payment fee). It counts towards your order total — on delivery you only pay the rest. If you need to prepay later, the “Pay deposit” button is in your account and in the order email.
How to pay
Chosen at checkout
- Cash or card on delivery
- Online by Visa / Mastercard, Apple Pay, Google Pay
- Pay in installments
- IBAN bank transfer — for companies and on request
What to do if your parcel arrives damaged
Check it right at the branch so we can help quickly
Inspect the parcel at the branch
Check the packaging before paying and signing. With cash on delivery Nova Poshta lets you inspect the contents.
Ask for a damage report
If the box is crushed or the item is broken or leaking, ask the staff to file a damage report and refuse the damaged item.
Call us before leaving the branch
Give us your order number and send photos of the damage — our manager will tell you what to do next.
We will arrange a replacement
Once the transport damage is confirmed, we will send a replacement or refund the damaged item.
If you collect the parcel without a damage report, it is very hard to prove the item was damaged in transit.
Returns and exchanges — see the page «Returns / exchange».
Delivery FAQ
Is free delivery counted before or after discounts?
After: your order total including all discounts must be ₴1,370 or more.
Is there a minimum order amount?
Yes — ₴320. This is the total for the items after all discounts and promotions, excluding delivery. For the Wonderful.Pet courier — from ₴700.
Can I change the address after ordering?
Yes, until the order is shipped. Message or call us and the manager will update it.
What if I am not at home?
The Wonderful.Pet courier calls in advance. At Nova Poshta the parcel waits for you for 5 days free of charge.
Do you deliver bulky items?
Yes — to a Nova Poshta branch or by courier. Terms for oversized and heavy items are in the «Nova Poshta across Ukraine» section above.